Guest Service Agent - Front Office Manager Resume Mclean, VA - Hire IT People

SUMMARY

Technology Professional with over 15 years of experience in the Hospitality Industry who has demonstrated the ability to build and lead technical teams to high levels of success in diverse and fast - paced environments.
Passionate about system integrations and APIs.

Areas of Expertise:

Skilled in web service integration using SOAP/XML and REST/JSON protocols
Experienced with Visual Studio, Fiddler, Burp Suite, Tortoise SVN, MS SQL 2000, 2005 and 2008 database management
Experienced debugging and testing code and integration flow using tools such as VS 2010, SQL profiler, Fiddler, txSimulator
Used Burp Suite and ZAP to run penetration tests and expose security flaws in web applications
Experienced in HTNG and OTA certified integration deployments
Extensive knowledge of PMS, Sales and Catering and POS hospitality systems
Familiar with HTML/CSS, Javascript, VB .Net
Experience integrating systems to Salesforce, Hubspot, LinkedIn, Cvent, Expedia, TAO, OTRS
Experience using OAuth 1 and 2.0 as our integration authorization/authentication/SSO solution
Excellent people skills
Fluent in written and oral Spanish

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Partnership Integration Manager

Responsibilities:

Responsible for Knowland Group’s product Integrations focusing on technical architecture, quality assurance testing, certification, deployment and support, covering our different hospitality solutions.
Worked with new and potential integration partners, such as Salesforce, LinkedIn, Expedia and Cvent comprising the entire integration project lifecycle.
Leading the project to build the company’s first RESTful web services API.
Oversaw integration development team and performed quality assurance testing covering new and updated integration code in an agile development environment.
Worked with technical team on ETL projects covering an existing or future integration.

Confidential, Frederick, MD

Systems Integration Manager

Responsibilities:

Responsible for leading the Systems Integration Team, which Installs, supports and performs QA testing of integration solutions as well as web applications.
Collaborate with integration partners to define technical integration requirements and to develop test plans.
Develop and document best practices and deployment guidelines to contribute to our Technical Support knowledge base.
Support the overall integration of third party vendors and validate workflow scenarios within those integrations.
Work closely with the Development Team and Quality Assurance departments to provide technical information and assistance during the deployment of new integrations
Work closely with the Product Management Team on providing an Integration Road Map for our products to follow
Responsible for the installation, deployment and configuration of SQL Databases required to run the applications along with their corresponding maintenance, security and backup schemas.

Confidential

Support Manager

Responsibilities:

Worked closely with Development on the successful creation and deployment of our first .net browser based Property Management/Sales and Catering System.
Trained and help support our Application Support Specialists on the product
Maintained proper communication between our product and Hospitality Partners to ensure proper integration
Worked directly with Software Developers and QA analysts to ensure program functions according to specs and user requirements

Confidential

Application Support Specialist/Assistant Support Manager

Responsibilities:

Conducted on-site systems installations at a variety of hospitality environments including Resort, Boutique Hotels and Casinos
Provided training and follow-up support to a wide range of Hospitality Professionals including, but not limited to General Managers, Comptrollers, F&B Directors, IT Managers and Guest Service Agents on our suite of products
Helped clients with database maintenance

Confidential, Arlington, VA

Front Desk Manager

Responsibilities:

Worked under Director of Front Office on a 630 room airport property
Oversaw staff consisting of Van drivers, Bell Men, Concierge, Front Desk, Reservations and PBX

Confidential, Mclean, VA

Guest Service Agent - Front Office Manager

Responsibilities:

Performed a variety of front of the house management duties throughout my tenure
The beginning of a fruitful career in Hospitality